Frequently Asked Questions
Can I only pay through PayPal?
Yes! The reason being is for your and our security.
You DON'T have to have a PayPal account to use PayPal. It will give you the option to type in your debit/credit card number in a safe transaction window.
If you have any question or queries please do not hesitate to contact us.
Can I order as a gift?
Of course! Just let us know in the notes section when you fill out the subscription.
Does it matter what size my dog is to what size box I order?
No each box is made unique to each dog and the products tailored to your dogs age, breed and size.
How Long is Delivery?
Our delivery normally takes between 3-5 working days?
How Long will my order take to process?
We normally process orders within 2 working days
I don’t know my dog’s neck measurements for the collar and bandanna?
Just add your dog's breed to the box and we will be able to work it out from this or see a general guide below.
Small = 45cm (18") length and 18cm (7") drop.
Dog guide: Tiny toy breeds such as Chihuahua Dog Breeds
Medium =52cm (20") length and 26cm (10") drop
Dog guide: Small to Medium Dogs such as Yorkies, Small Westies,
Small Pugs etc
Large =74cm (29") length and 37cm (15") drop
Dog guide: Medium to Large Dogs, Up to German Shepherd,
Cocker Spaniels, Labs, Boxers, staffie etc.
X Large = 100cm (39") Length and 42cm (16") drop
Dog guide: Rottweilers etc.
I don’t like Squeaky Toys. Can I please not receive them?
Of course! Just add it to your notes when you sign up. Or if you have already signed up, just fill out our contact form and we will be sure to remove all squeaky toys from future boxes.
I want to cancel or change my order?
Send us an email over at [email protected] or click here to use our contact form and if your order hasn't been shipped we will cancel and refund you.
I’ve received my order and want to leave a review?
Thats great news! Either leave a review on the product you ordered or follow one of the following links... (Thank you so much in advance! This really helps us a lot!)
My discount code isn’t working?
Email [email protected] or DM us on our Social Media